tag:blogger.com,1999:blog-48422112750377395402012-01-23T14:59:47.404-08:00CRMindustry.com BlogThe CRMindustry.com blog covers all topics related to Customer Relationship Management (CRM).CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.comBlogger4401100tag:blogger.com,1999:blog-4842211275037739540.post-23118840757392871482012-01-23T14:59:00.000-08:002012-01-23T14:59:47.422-08:00Accenture Technology Vision 2012: Emerging Technology Trends for IT LeadersAccenture publishes its technology vision annually. It is a distillation of extensive research over the course of the previous 12 months, the experiences of their research teams and the input of clients. In it, they outline the emerging technology trends that forward-thinking CIOs will use to position their organizations to drive growth and high performance, rather than just focusing on CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-87783884732341905892012-01-19T13:00:00.000-08:002012-01-19T13:00:28.810-08:00Research Shows 86% of U.S. Adults Will Pay More For A Better Customer ExperienceThe Annual Customer Experience Impact (CEI) Report, conducted online by Harris Interactive on behalf of RightNow among 2,291 U.S. adults, once again shows that delivering exceptional customer experiences is essential for any organization that wants to grow and sustain competitive differentiation in today’s market.
The 2011 CEI Report explores the relationship between consumers and brands. TheCRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-89309929501221857292012-01-12T09:38:00.000-08:002012-01-12T09:38:34.059-08:0088% less likely to buy from companies who ignore complaints in social mediaA new study by Conversocial looks at consumers’ sentiments and expectations concerning interactions with companies on social media platforms. The future of communication between companies and their customers lies in social media. A majority (50.7%) of consumers currently use social media to communicate with corporations. Moreover, 78% of respondents believe that social media platforms would CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-62977443520035265062012-01-09T13:38:00.000-08:002012-01-09T13:38:41.163-08:00Mobile Worker Population to Reach 1.3 Billion by 2015By 2015, the world's mobile worker population will reach 1.3 billion, representing 37.2% of the total workforce. According to an updated forecast from International Data Corporation (IDC), the most significant gains will again be in the emerging economies of Asia/Pacific thanks to continued, strong economic growth. The Americas will experience a slower growth rate due to a protracted economic CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-2037518189460945972012-01-02T10:01:00.000-08:002012-01-02T10:01:14.767-08:00Worldwide CRM Applications Market Forecast to Reach $18.2 Billion in 2011, Up 11% from 2010 International Data Corporation (IDC) released its latest results from the Worldwide Semiannual Customer Relationship Management (CRM) Applications Tracker. The Tracker monitors nearly 190 CRM vendors (global and local) across a total of 49 countries globally. Information provided include biannual market size, vendor share, and forecast data for the four functional markets – Marketing, Sales, CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-1979317861775591782011-12-07T10:06:00.001-08:002011-12-07T10:06:51.195-08:00Email Marketing and Social Media Are Top Areas of Investment in 2012StrongMail, a provider of interactive marketing solutions for email marketing and social media, announced the results of its "2012 Marketing Trends" survey, which provides unique insight into how businesses plan to budget and prioritize marketing dollars in the New Year. Conducted in November 2011, 939 business leaders participated in the global survey.
Survey Highlights
-- 92% plan to CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-40191595421660817712011-11-30T09:50:00.000-08:002011-11-30T09:50:44.119-08:00CRM Returns $5.60 for Every Dollar InvestedCustomer Relationship Management (CRM) applications continue to deliver high return on investment (ROI), with an average benefit of $5.60 returned for every dollar spent, according to a Nucleus Research analysis.
Where other software areas show smaller incremental returns after reaping the greatest benefits in initial deployments, CRM was found to deliver significant ROI throughout its lifecycleCRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-12611372445101067642011-11-16T11:48:00.000-08:002011-11-16T11:49:35.216-08:00Study Reveals Challenges Midmarket CMOs Face to Sustain Brand Loyalty with Today's Social ConsumerA new global IBM study of Midmarket Chief Marketing Officers (CMOs) revealed that building and sustaining brand loyalty is the top concern for today's midmarket CMOs, yet 72 percent do not feel sufficiently prepared to effectively build this loyalty. Additionally, 70 percent of midmarket CMOs are concerned about data explosion, as they are tasked with making sense of highly complex information CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-11170283421259075422011-11-08T12:02:00.000-08:002011-11-08T12:02:10.794-08:00Consumerization Will Drive At Least Four Mobile Management StylesConsumerization is now the primary driver of the mobile universe, and CIOs must be ready to embrace a range of more-flexible approaches to their mobile strategy, according to Gartner, Inc. At least four new mobile management styles will emerge as leaders because different groups of staff will demand different approaches.
Consumerization, app stores and mobile ecosystems are causing a CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-33404447795005571702011-11-07T11:27:00.000-08:002011-11-07T11:27:34.697-08:00B2B Marketing Executives Missing Out on Social Media Potential Despite Seeing Big BenefitsOnly eight percent of business-to-business (B2B) companies in the United States are extensively leveraging social media, even though 65 percent of marketing executives surveyed by Accenture identified social media as important to their companies’ business.
The survey found that only five percent of marketing executives said they formally integrate social media with their other customer and CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-69230606637984308332011-10-31T09:57:00.000-07:002011-10-31T09:57:42.811-07:00Nearly 60% of Business Owners Use Social Media Tools to Communicate With Their CustomersNewtek Business Services announced the findings of its SB Authority Market Sentiment Survey, a monthly window into the concerns of independent business owners. Based on a poll of approximately 2,200 respondents, one of the key findings from the October survey is 57 percent of business owners are using social media to attract new customers and over 58 percent are using these tools to communicate CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-74263513666738198392011-10-24T11:18:00.000-07:002011-10-24T11:19:21.148-07:00Are you listening? Twitter users want complaints read, addressedIt’s no secret that social media has revolutionized how consumers communicate with businesses. Instead of complaint letters exchanged over weeks, a quick 140-character tweet can garner a direct response within minutes. A recent poll conducted by Maritz Research and its social intelligence arm, evolve24, found that frequent Twitter users who have used the social media tool to complain about their CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-77072807573513763102011-10-19T10:24:00.000-07:002011-10-19T10:24:39.787-07:00New Study Finds IT Execs View Security and Privacy, Cloud Computing and Social Media as Top PrioritiesNew and complex information technology (IT) risks and changing business priorities challenge today’s IT leaders, according to a new survey from Protiviti, a global consulting firm. The results of the study reveal six areas of priority for CIOs and their organizations: information security and privacy; virtualization and cloud computing; social media integration; data classification and managementCRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-21452218416474375992011-10-17T09:43:00.000-07:002011-10-17T09:44:23.158-07:00Study Finds Global Executives Struggling to Find Sweet Spot with Social MediaBecoming social is an imperative for brands today, and while many are embracing the digital revolution, substantial improvements are yet to be made to build a brand with a distinctive social identity, according to a new global Weber Shandwick study in partnership with Forbes Insights.
"Socializing Your Brand: A Brand's Guide to Sociability" offers brand and communications executives with a CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-19648842273869732712011-10-11T18:10:00.000-07:002011-10-11T18:11:17.383-07:00Digital Era Transforming CMO’s Agenda, Revealing Gap In ReadinessA new IBM study of more than 1,700 chief marketing officers from 64 countries and 19 industries reveals that the majority of the world’s top marketing executives recognize a critical and permanent shift occurring in the way they engage with their customers, but question whether their marketing organizations are prepared to manage the change.
At the same time, the research shows that the measuresCRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-83185308577266617242011-10-03T09:35:00.000-07:002011-10-03T09:36:06.862-07:00Survey Reveals 95 Percent of Respondents Expect to Maintain or Grow Use of SaaSMore than 95 percent of organizations expect to maintain or increase their investments in software as a service (SaaS) and more than one-third have migration projects under way from on-premises to SaaS, according to a survey by Gartner, Inc.
In June and July 2011, Gartner surveyed 525 organizations in nine countries spanning 12 vertical industries to understand their usage patterns and key trendsCRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-16498290223489191402011-09-26T14:05:00.000-07:002011-09-26T14:05:32.740-07:00Study Finds Shared Services Executives Accelerate C-Suite Visibility; Get Closer to Customer to Deliver End-to-End ServicesExecutives who lead shared services organizations, designed to reduce overhead costs by consolidating administrative or support functions in areas such as finance, human resources and information technology, are increasingly accountable to the corporate C-suite, according to a new Accenture study.
In fact, 59 percent of the shared services executives polled report to C-suite level officers, CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-22362682703736011672011-09-21T10:08:00.000-07:002011-09-21T10:08:56.556-07:00By End of 2014 at Least 10 Percent of Enterprise Email Seats Will Be Based on a Cloud or Software-as-a-Service ModelBy the end of 2014, penetration of cloud email and collaboration services (CECS) will stand at 10 percent and will have passed the "tipping point" with broad-scale adoption under way, according to Gartner, Inc.
Although Gartner believes that the time is right for some enterprises -- particularly smaller ones and those in industries with long underserved populations such as retail, hospitality CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-59485187821869905922011-09-19T08:36:00.000-07:002011-09-19T08:36:58.145-07:00North America to Account for 64 Percent of SaaS Revenue in 2011Worldwide software as a service (SaaS) revenue is on pace to reach $12.1 billion in 2011, a 20.7 percent increase from 2010 of $10 billion, according to Gartner, Inc. The North American region is forecast to account for 63.6 percent of worldwide SaaS revenue in 2011. By the end of 2015, North America's share will represent 60.8 percent of worldwide SaaS revenue.
The top issues encountered when CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-37068599620961267272011-09-09T08:40:00.000-07:002011-09-09T08:40:02.437-07:00Social Media Now a Source for IT Decision MakingUBM TechWeb has released its annual "Social Media at Work" research, which studies the social media consumption habits and preferences of almost 650 business technology decision makers.
Study highlights include:
LinkedIn and Twitter are the best places for IT decision makers to talk shop:
-- 69% are using LinkedIn for professional purposes
-- 44% are using Twitter for professional purposes
CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-17520439310580928382011-09-06T12:38:00.000-07:002011-09-06T12:38:04.181-07:007 Signs That Your Enterprise Suffers from "Cloud in a Corner" SyndromeUnisys Corporation has advice for CIOs seeking to get the most out of their investment in cloud computing: before plunging in, consider how the proposed cloud solution can best be integrated with the organization's existing mission-critical systems and IT processes.
This analytical approach, Unisys says, is the surest defense against "cloud in a corner" syndrome, where new cloud solutions becomeCRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-29890441772279608272011-08-31T10:56:00.000-07:002011-08-31T10:57:30.451-07:00Market for Social CRM Is on Pace to Surpass $1 Billion in Revenue by Year-End 2012The worldwide social customer relationship management (CRM) market is forecast to reach over $1 billion in revenue by year-end 2012, up from approximately $625 million in 2010, according to Gartner, Inc. Worldwide social CRM is projected to total $820 million in 2011.
However, analysts said spending by buyers on social software for marketing, customer service and sales increased by 40 percent inCRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-546084421238652122011-08-15T13:18:00.000-07:002011-08-15T13:22:27.503-07:00Gartner Survey Highlights Consumer Fatigue with Social MediaThere are signs of maturity in the social media market, as some users in certain segments are showing “social media fatigue”, according to a survey by Gartner, Inc. The survey reveals continued localization of usage, whereby certain country-specific social characteristics dictate preferences. However, large global brands such as Facebook are making headway in countries where they have not CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-41530608535237720622011-08-08T09:30:00.000-07:002011-08-08T09:30:44.476-07:00Half of all Organizations Will Revise Their Privacy Policies by End-2012Gartner has identified the top five issues that privacy officers must pay particular attention to in 2011 and 2012:
1. Data Breaches Continue to Be a Top Concern
Data breaches rank high on the priority list because of their visibility, but preparing for and following up on breaches is actually straightforward. Most controls exist anyway if security management is working properly. This topic CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-58511745367644722152011-08-03T14:30:00.000-07:002011-08-03T14:30:40.608-07:00Technology Sector Job Cuts Plunge 60%In past years, the 6,500 job cuts announced this week by Cisco Systems probably would not have stood out, particularly in a sector that at one time commonly saw job-cut events numbering in the tens of thousands. This year, however, the Cisco announcement stands out as the largest job cut of the year in a sector that is experiencing record low downsizing.
Technology firms announced just 14,308 jobCRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-43236714017812733662011-07-18T09:59:00.000-07:002011-07-18T09:59:20.505-07:00Mobility Is the No. 1 Driver of Enterprise SaaS AdoptionEnterprises are moving to the cloud, according to Yankee Group's 2011 US FastView: Cloud Computing Survey. Remote/mobile user connectivity was the top motivation for deploying software as a service (SaaS), cited by 48 percent of enterprises--a 92 percent increase over 2010. With mobility as an impetus, 38 percent of enterprises project the deployment of over half of their software applications onCRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-57178887025067260742011-07-11T08:45:00.000-07:002011-07-11T08:45:00.487-07:00Worldwide Software as a Service Revenue Is Forecast to Grow 21 Percent in 2011Worldwide software as a service (SaaS) revenue is forecast to reach $12.1 billion in 2011, a 20.7 percent increase from 2010 revenue of $10 billion, according to Gartner, Inc. The SaaS-based delivery will experience healthy growth through 2015, when worldwide revenue is projected to reach $21.3 billion..
Gartner defines SaaS as software that is owned, delivered and managed remotely by one or moreCRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-3504681038156004332011-07-05T14:47:00.000-07:002011-07-05T14:47:19.099-07:00IT Managers Have Their Heads in the Clouds: Worldwide Cloud Server Revenue to Reach $9.4 Billion by 2015Eager to simplify their current IT environments and introduce new initiatives to enhance overall business value, IT leaders are embracing server cloud computing as a viable option for decreasing complexity by adopting converged systems that arrive pre-integrated and ready for use (private cloud) or are offsite entirely (public cloud). According to new research from International Data Corporation CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-56085477366358090262011-06-23T17:16:00.000-07:002011-06-23T17:16:25.160-07:00IDC's Forecasts Global CRM Market to Grow by More Than $1.3 Billion in 2011The global CRM applications market enjoyed a solid recovery in 2010 with year-over-year growth of 6.2% and revenues of $16.5 billion, according to the International Data Corporation (IDC) Worldwide Semiannual Customer Relationship Management Applications Tracker. IDC expects the CRM applications market to continue on this trajectory in 2011 with revenues approaching $18 billion on 7.6% CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-43043499326803419572011-06-21T10:12:00.000-07:002011-06-21T10:12:51.599-07:00CRM Adoption Strong Among SMBsSmall to mid-sized businesses are embracing CRM solutions and the percentage of CRM functionality they use is higher than one might have anticipated, according to the results of a May survey conducted by research firm ITIC who polled over 200 SMBs. A full 74% of survey respondents indicated they have a CRM platform, and 52% of participants said their companies use at least 50% of the CRM's CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-73542072937518452892011-06-20T15:28:00.000-07:002011-06-20T15:28:31.855-07:00Growth in the number of CIOs deploying green ITAlmost three-quarters of CIOs have deployed green IT within their organization, with an additional 8% planning to do so by the end of 2012, finds new research from Ovum.
According to a survey by the independent technology analyst, the number of organizations using green IT grew to 73% in the second half of 2010, up from approximately 68% in the first half, as tightened IT budgets and a sluggish CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-18308736815445157872011-06-17T14:02:00.001-07:002011-06-17T14:02:46.794-07:00Social media represents 45% of total media consumption among IT professionalsThe 2011 Toolbox.com/PJA Social Media Index: Wave VII was conducted between April 19 - 29, 2011. A total of 1,562 IT professionals from 109 countries participated. Participants were drawn directly from the IT community at Toolbox.com.
The goal of this survey was to gain insights from executives and professionals on topical issues that affect decision making. Participants shared input on their CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-86784747275541819362011-06-14T09:41:00.000-07:002011-06-14T09:41:31.913-07:00New Study Reveals Midmarket CIOs Look to Business Analytics to Drive Innovation and GrowthA new global study of Chief Information Officers (CIOs) by IBM reveals that the top strategic technology investment over the next five years at outperforming midsize organizations is business analytics, with cloud computing emerging as the fastest growing technology area for CIOs.
Today, 83 percent of midmarket CIOs surveyed identified analytics, the ability to extract actionable insights from "CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-55283907733815056422011-06-07T12:49:00.001-07:002011-06-07T12:49:58.063-07:00Cloud Insecurities: 43% of Enterprises Surveyed Have had Security Issues With Their Cloud Service ProvidersMost enterprises face apprehension over adopting cloud computing, and with good reason: Nearly half (43 percent) of enterprise IT decision makers reported a security lapse or issue with their cloud provider within the last 12 months, according to a recent global cloud security survey conducted by Trend Micro.
The global survey of 1200 U.S., UK, Germany, India, Canada and Japan IT decision makers CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-28302583784156134292011-06-06T08:27:00.001-07:002011-06-06T08:27:39.974-07:00Gartner Identifies Five Collaboration MythsCollaboration initiatives fail because IT leaders hold mistaken assumptions about basic issues, according to Gartner, Inc. IT leaders should determine which of five factors – technology, roles, process, metrics and workplace climate – to change to achieve successful collaboration projects. The five collaboration myths Gartner has identified are:
1. The right tools will make us CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-52204418915256104842011-05-26T13:13:00.000-07:002011-05-26T13:13:04.360-07:00SOCIAL WORK? More Companies Permit Social Networking on the Job, Robert Half Technology Survey RevealsTweets and "likes" are becoming more beneficial to business, a new Robert Half Technology survey suggests. More than half (51 percent) of chief information officers (CIOs) surveyed said they permit employees to use social media sites like Twitter and Facebook on the job as long as it's for business purposes. This is up from 19 percent in 2009. But while firms may be more open to the business CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-18801294547533310522011-05-23T09:49:00.000-07:002011-05-23T09:49:05.460-07:00Gartner Highlights IT Procurement Best Practices to Reduce Risk in Cloud ContractsIT procurement or sourcing managers challenged with finding sourcing options that reduce costs at tolerable risks should examine nine contractual terms to reduce risk in cloud contracts, according to Gartner, Inc. The cloud delivery model is gaining popularity, but it includes risks that are often unclear or overlooked when assessing the appropriateness of the sourcing model.
When assessing cloudCRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-66333776881169793222011-05-17T09:42:00.000-07:002011-05-17T09:42:03.385-07:00New Global IBM Study Confirms Cloud Computing Poised to Take Off at CompaniesA new IBM study of more than 3,000 global CIOs shows that 60 percent of organizations are ready to embrace cloud computing over the next five years as a means of growing their businesses and achieving competitive advantage. The figure nearly doubles the number of CIOs who said they would utilize cloud in IBM's 2009 CIO study, and is one of dozens of new insights and trends learned from CIOs CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-32532017712876594962011-05-11T12:34:00.000-07:002011-05-13T13:24:31.429-07:00Stress Free SaaS SelectionFrontRange Solutions isn’t new to IT Service Management but is a relative new player in the IT SaaS space. With an award winning tradition and recognized as a leader by industry analysts, FrontRange’s products and solutions are in more than 80 verticals and 45 countries to quickly improve interactions with external and internal clients and achieve better business results.
Having strong and CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-19476851425098893542011-05-09T11:50:00.000-07:002011-05-09T11:50:41.708-07:00Retailers Increasing Mobile And Social EffortsIn an effort to better serve multi-touchpoint, always-on, and empowered consumers, a growing number of retailers are experimenting with mobile and social initiatives — some that are paying immediate dividends and some that are still in the speculative phase. According to "The State Of Retailing Online 2011: Marketing, Social, and Mobile" report conducted by Forrester Research Inc. for Shop.org, CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-15404319076943835032011-05-03T13:26:00.000-07:002011-05-03T13:26:06.642-07:004 in 10 Consumers Go Out of Their Way to Talk About the Brands They LikeCrowd Science has released its newest findings on the topic of consumer attitudes and brand loyalty. The company's latest JustAsk! survey research reveals demographic & psychographic insights about how consumers feel about the brands they use, their likelihood to try new brands,and their propensity to stick with or recommend brands to others.
Gen-X Most Influential on Brand Opinion
Four-in-ten CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-7409933487344231942011-05-02T09:18:00.000-07:002011-05-02T09:18:00.815-07:00CIOs Must Take Steps to Manage Risk and Unexpected Costs During the Cloud Sourcing RevolutionThe $820 billion IT services market is changing quickly and dramatically, as cloud computing and offshoring become mainstream, and CIOs should take steps to manage inherent risks and unexpected costs during the cloud services revolution, according to Gartner, Inc.
During the next few years, market dynamics will determine whether cloud-enabled outsourcing will be the demise of traditional CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-36060180922186174282011-04-27T12:24:00.000-07:002011-04-27T12:24:38.516-07:00Eight in 10 Mid-Market Companies Expect Revenue Growth in 2011An overwhelming majority -- 93 percent -- of mid-market companies expect the United States economy to grow, according to top-line results of a new survey from Deloitte titled, “Mid-Market Perspectives: 2011 Report on America’s Economic Engine.” Ongoing concern about government debt and overall strength of the economy, however, tempers respondents’ optimism.
Conducted by the Economist IntelligenceCRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-37077608527301333242011-04-26T09:44:00.000-07:002011-04-26T09:44:50.595-07:0062% of small companies are using social networking in everyday businessA survey conducted by Really Simple Systems, Europe's largest hosted CRM (Customer Relationship Management) vendor, has revealed that great swathes of small and medium-sized enterprises are embracing social media as a means of conducting business. The annual survey has traditionally questioned small business owners, directors, sales, marketing and IT managers, on their views of cloud services andCRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-54001537777496574352011-04-20T09:24:00.000-07:002011-04-20T09:24:27.429-07:00New Research Finds 60% of Companies Using Applications in the CloudInformationWeek Analytics, a service for peer-based IT research and analysis, announced the release of its latest research report; SaaS 2011 which explores the state of software as a service, a technology being adopted at unprecedented rates.
SaaS adoption is up 13 points over last year, to 60%, despite lingering concerns about features and functionality. More than one-quarter of survey CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-49649234309795700322011-04-12T09:31:00.000-07:002011-04-12T09:34:51.184-07:00Cloud Computing Professionals Are In DemandAccording to Janco, while much of the U.S. economy experiences a “jobless recovery,” the cloud computing sector shows a strong upward trend according to the Internet job hiring sites. Demand for technologists with cloud skills is surging, as shown listings of cloud computing positions at the job search engine Indeed. That trend is borne out in the current job listings from two of the largest CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-69236216151899935832011-03-31T08:58:00.001-07:002011-03-31T08:58:49.785-07:00One Quarter of U.S. Consumers Far More Likely to Spread the Word About a Bad Experience than a Good OneConsumers have sounded a clear warning to brands in COLLOQUY’s latest research into the word-of-mouth (WOM) sharing practices of U.S. households: Bad news travels fast.
Of 3,295 U.S. consumers surveyed by COLLOQUY, slightly more than one out of every four (26%) said they are far more likely to spread the word to family, friends and coworkers about a bad experience with a product or service than aCRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-51016843660531398022011-03-29T13:42:00.000-07:002011-03-29T13:42:15.740-07:00By 2015, Digital Strategies, Such as Social and Mobile Marketing, Will Influence at Least 80 Percent of Consumers' Discretionary SpendingA digital marketing approach and its associated channels are critical for overcoming the declining effectiveness of mass marketing, according to Gartner, Inc. Although marketers have been using digital channels as part of their campaign management strategies for more than 10 years, most are using them for traditional push, mass-marketed, interruption-type execution of campaigns rather than a CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-67548729150565415782011-03-29T09:39:00.000-07:002011-03-29T09:40:06.028-07:00Research Shows Significant Increases in Financial Professionals' Use of Social MediaEven though many financial intermediaries are still "lurking in the shadows" and trying to understand the value of social media, most are participating regularly, according to American Century Investments' second annual Financial Professionals Social Media Adoption Study.
Half of the financial services professionals (including financial planners, brokers and registered investment advisors) CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-40594510084576575992011-03-24T17:05:00.000-07:002011-03-24T17:05:33.812-07:00Survey: Cloud Computing Has the Power to Enhance Consumer Data Consumption, But Obstacles Hinder Greater Short-Term AdoptionAs the growth of connected devices is expected to reach 22 billion within the next decade, according to IMS Research, there will be a greater need for consumers to move their data to cloud-based services. However, while nearly half of consumers are aware of the cloud, only nine percent acknowledge that they fully understand it.
Cloud computing is used to describe applications and services CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-7134127235922441612011-03-22T11:52:00.000-07:002011-03-22T11:52:35.059-07:00Majority of US private companies have identified workforce skill gaps; more than three-quarters plan to hire over next two yearsWith their renewed optimism about the economy and intention to focus on strategic growth over the next 12 months, US private-company CEOs are making talent management a top priority. The majority (51%) of Trendsetter chief executives say that they need to fill certain skill gaps to meet their business objectives over the next one to two years, while 49% believe they have the right skills in placeCRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-62245119726829885942011-03-14T09:24:00.000-07:002011-03-14T09:24:13.416-07:00Four Risks CIOs Should Address When Contracting for Cloud ServicesAlthough cloud offerings are rapidly maturing, the immaturity of cloud service contracting means that many contracts have structural deficits, according to Gartner, Inc. Gartner has identified four risky issues that CIOs and sourcing executives should be aware of when contracting for cloud services:
Cloud Sourcing Contracts Are Not Mature for All Markets
When analyzing cloud sourcing contracts, CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-54589381928168084552011-03-10T09:54:00.000-08:002011-03-10T09:54:09.818-08:00More Marketing and Advertising Executives Expect to Hire in Second QuarterMarketing and advertising executives anticipate increased hiring activity in the second quarter of 2011, according to The Creative Group Hiring Index for Marketing and Advertising Professionals. Twelve percent of executives interviewed said they plan to add full-time staff in the next three months, and 3 percent expect reductions in personnel. The resulting net 9 percent increase in hiring CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-58459450582764339342011-03-07T08:44:00.000-08:002011-03-07T08:44:03.655-08:00Use of Social CRM for Customer Service Will Grow Rapidly Over the Next Two YearsDuring the next two years, 30 percent of leading companies will extend the goals of their online community activities to the design of enhanced service processes, such as social CRM, according to Gartner, Inc. Social CRM for customer service has the potential to bring new and dynamic methods for improving customer service, and in doing so is creating opportunities for new and existing providers CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-17123408662794469222011-03-01T13:58:00.000-08:002011-03-01T13:58:16.575-08:00Enterprises That Harness the Power of Collective Behaviors Will Be the Ultimate Winners With Social MediaMany social media efforts are failing, because some enterprises just don't understand how to employ social media to facilitate collective behaviors, according to Gartner, Inc. Gartner conducted a 10 month effort collecting data and analyzing 200 successful social media implementations to identify how enabling collective human behaviors can lead to enterprise value.
Enterprises can employ these CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-49311846773197238962011-02-28T08:37:00.000-08:002011-02-28T08:37:29.488-08:00New Survey Finds 'Mobile Etiquette' Mishaps are Running RampantTexting or typing while driving. Sending emails while walking. Using mobile devices while on a honeymoon. These are among the top pet peeves cited by U.S. adults in a recent survey conducted by Ipsos and sponsored by Intel Corporation to uncover the current state of mobile etiquette in the United States.
Nine out of ten American adults claim they have seen people misuse mobile technology, and 75 CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-557550153081941512011-02-23T08:44:00.000-08:002011-02-23T08:44:18.458-08:00Survey Shows CRM Software Spending Is Expected to See the Largest Increase of all Application Software MarketsSpending on customer relationship management (CRM) software is expected to see the largest increase of all the application software markets worldwide in 2011, according to a survey by Gartner, Inc. Overall, 31 percent of respondents expect an increase in application software spending in 2011.
In comparing their 2011 fiscal budgets with 2010, 42 percent of survey respondents indicated that they CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-37892180680670001332011-02-15T10:17:00.000-08:002011-02-15T10:17:26.029-08:00Customer Satisfaction with E-Commerce Stalls According to American Customer Satisfaction IndexThe American Customer Satisfaction Index's annual E-Commerce Report, produced in partnership with ForeSee Results, shows that customer satisfaction with e-commerce websites is down 2.6% to 79.3 on the ACSI's 100-point scale, its lowest score since 2004. Falling satisfaction with online retail pulls down aggregate satisfaction with the e-commerce sector overall, which also includes online CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-35021267884779802642011-02-09T09:49:00.000-08:002011-02-09T09:49:02.995-08:00Spending on Social Software to Support Sales, Marketing and Customer Service Processes Will Exceed $1 Billion Worldwide By 2013The customer relations management (CRM) market will enter a three year shake up in 2011, as a number of key trends take hold, according to Gartner, Inc. Sales, marketing and customer service technologies, projects and implementations will all see rapid changes over the next few years.
In order to offer sales, marketing, service and other business line managers, as well as C-level executives’ CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-5892808176067655812011-02-07T15:00:00.000-08:002011-02-07T15:00:50.627-08:00Do Social Media Results Justify Investment?ForeSee Results, a provider of technology-driven customer satisfaction analytics, released its annual report on the state of social media effectiveness for retailers in the United States. The report shows that social media interactions are a primary influence for only about 5% of visitors to retail websites. The research indicates that, in fact, more traditional marketing techniques like CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-79656186615215355222011-02-02T13:30:00.000-08:002011-02-02T13:30:57.772-08:00Survey Reveals Key Business Benefits from Social Business AdoptionA new survey by Jive Software revealed three key findings: 1) customers are deriving quantifiable business benefits from their Social Business investments, 2) 2011 is the year of accelerated enterprise-wide adoption across most industries; and 3) Social Business is a mission-critical application.
The survey was based on responses from 500 individuals, representing more than 300 companies CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-14808872661784339152011-01-31T09:36:00.000-08:002011-01-31T09:36:42.436-08:00Cloud Computing Dominates IT Priority List for 2011Investing in cloud computing – primarily private clouds – is a top priority for IT organizations for 2011, according to two online polls Unisys Corporation conducted on the Unisys.com website in recent weeks.
The latest Unisys poll, completed on January 24, asked people to name their organization’s biggest priority for IT investment in 2011. Of the 262 respondents to the poll, 44 percent CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-76381994058042271922011-01-25T13:34:00.000-08:002011-01-25T13:34:25.615-08:00Zappos.com Tops in Customer ServiceIn a survey of 9,200 shoppers, Zappos.com took top honors in the sixth annual NRF Foundation/American Express Customers’ Choice survey, conducted by BIGresearch. Continuing to impress shoppers with their stellar service, Amazon.com (#2), LL Bean (#3), Overstock.com (#4), Lands’ End (#5), JC Penney (#6), Kohl’s (#7), QVC (#8) and Nordstrom (#9) round out the remainder of the list.
The top 10 listCRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-49685919005207283222011-01-24T14:04:00.000-08:002011-01-24T14:04:18.109-08:00U.S. Companies Say Offshoring has not Cost Domestic JobsThe sixth annual study on corporations’ offshoring trends was released by the Center for International Business Education and Research’s (CIBER) Offshoring Research Network (ORN) at Duke University’s Fuqua School of Business and The Conference Board.
The study is part of ongoing research into the effects of offshoring trends on American competitiveness and reflects the sentiments of business CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-90896696834941173192011-01-20T13:44:00.000-08:002011-01-20T13:44:26.790-08:00Web-based Email Shows Signs of Decline in the U.S. While Mobile Email Usage on the RisecomScore, Inc, a leader in measuring the digital world, released results from a study on U.S. consumers’ evolving email behaviors using data from its comScore Media Metrix and MobiLens services. The study found that in November 2010, the number of visitors to web-based email sites declined 6 percent compared to the previous year, while email engagement declined at an even greater rate. During theCRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-51707835632643716392011-01-19T13:49:00.000-08:002011-01-19T13:49:37.078-08:00Survey Reveals CRM practitioners Have Been Slow to Embrace Social NetworkingSugarCRM, a customer relationship management (CRM) company, announced the results of its 2010 Social CRM Survey. The poll’s results reinforced the notion that in the year 2010, CRM practitioners have been slow to embrace social. Those that have chosen to take advantage of this new technology have enjoyed a competitive advantage in the market and a considerable return on investment, placing them CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-6871245883325354992011-01-17T08:40:00.000-08:002011-01-17T08:40:13.034-08:00Midsize Businesses Increasing IT Budgets; Investing in Analytics and Cloud ComputingMore than half of midsize companies are planning to increase their information technology (IT) budgets over the next 12 to 18 months, according to an IBM global study of more than 2,000 midsize companies representing more than 20 countries. As a result, these companies are investing in a wide range of priorities including analytics, cloud computing, collaboration, mobility and customer CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-48117693451824012372011-01-13T09:23:00.000-08:002011-01-13T09:23:52.558-08:00Cloud Adoption Triggering Fundamental Changes in Mid-Market and SMBThe results of a December survey of 1,000 North American mid-market and small businesses examines their adoption of cloud-based information technologies. The research was performed by MarketBridge, a provider of technology-enabled Marketing & Sales Managed Services and Solutions. Among the initial findings are:
-- Migration to the "Cloud" is Accelerating: 44% of companies claim to have at least CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-40536968925981874482011-01-11T13:23:00.000-08:002011-01-11T13:23:48.892-08:00Survey: Frugal, Yet Optimistic Shoppers Driving Smarter Retail Through Technology and MobilityA new IBM survey of more than 30,000 consumers demonstrates that, while shoppers are optimistic about the future, they have developed attitudes during the global recession over the past several years that still dictate their behavior: They buy what they need, search for items on sale and wait longer to purchase, and they have embraced the use of technology throughout every step of the process.
CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-50147774657967293262011-01-10T13:35:00.000-08:002011-01-10T13:35:42.279-08:00New Research Finds Nearly 90% of Companies Have Some Form of Social Networking in PlaceInformationWeek Analytics, a service for peer-based IT research and analysis, announced the release of its latest research report; Socially Challenged? Make Your Enterprise Social Networking Efforts Pay Off explores why, at a time when everyone seems to be friending, tweeting and linking, the vast majority of the 700+ companies we polled can't get their employees to use social networking tools CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-70237507748452273642011-01-07T13:47:00.000-08:002011-01-07T13:47:29.127-08:00Consumers’ Purchases of Computers and Mobile Phones Will Decline While Purchases of Newer Consumer Technologies Will Soar, New Accenture Survey FindsA new Accenture survey predicts that consumer purchase rates for personal computers and mobile phones (excluding smartphones) will decline by 39 percent and 56 percent this year compared with last year, respectively. By contrast, buying rates of 3DTVs (three-dimensional TVs) are expected to rise 500 percent; tablet computers 160 percent; ebook readers 133 percent; and smartphones 26 percent.
The CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-57186972601534570392011-01-06T13:48:00.000-08:002011-01-06T13:48:18.008-08:00Marketing Trends Survey Reveals Positive Economic Outlook for 2011StrongMail a provider of marketing solutions for email marketing and social media, announced the results of its “2011 Marketing Trends” survey, which provides unique insight into how businesses plan to budget and prioritize marketing dollars in 2011.
According to the survey, half of businesses plan to increase their marketing budgets in 2011, and another 43% plan to maintain current levels. OnlyCRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-13705623347652012272010-12-20T09:30:00.000-08:002010-12-20T09:30:21.902-08:00Gartner Says Worldwide Enterprise Social Software Revenue to Surpass $769 Million in 2011Worldwide enterprise social software revenue is on pace to total $664.4 million in 2010, a 14.9 percent increase from 2009 revenue of $578.2 million, according to Gartner, Inc. The market is poised for continued growth in 2011 when revenue is forecast to reach $769.2 million, up 15.7 percent from 2010.
Enterprise social software enables participation through formal and informal interactions and CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-66710666606181022122010-12-07T09:47:00.000-08:002010-12-07T09:47:10.202-08:00Use of Smartphones by Bargain-Hunting Consumers is Changing the Customer-Retailer RelationshipA global survey by Accenture on mobile devices and shopping shows that smartphone users would find it useful to download money-off coupons to their phones (79 percent), and receive instant money-off coupons as they pass by an item in a store (73 percent). Conversely, fewer than half (48 percent) of smartphone users have downloaded a coupon from their PCs. The survey results highlight how the CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-36037796070104949062010-12-06T12:07:00.000-08:002010-12-06T12:07:46.619-08:00Cloud Services, Mobile Computing, and Social Networking to Mature and Coalesce in 2011, Creating a New Mainstream for the IT IndustryIn 2011, and certainly beyond, IDC expects cloud services, mobile computing, and social networking to mature and coalesce into a new mainstream platform for both the IT industry and the industries it serves.
The platform transition will be fueled by another solid year of recovery in IT spending. IDC forecasts worldwide IT spending will be $1.6 trillion in 2011, an increase of 5.7% over 2010. CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-55334618424279955002010-12-01T11:37:00.001-08:002010-12-01T11:37:57.671-08:00The top ten enterprise IT trends for 2011Security, cloud services and sustainability will be three of the most important trends in enterprise IT in 2011, according to Ovum.
The independent technology analyst has named its top ten trends for the coming year, which also include mobility, data management and data centre transformation. Business analytics, collaboration, IT financial management and context-aware computing also make the listCRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-39545848776516331132010-11-29T13:50:00.000-08:002010-11-29T13:50:51.528-08:00Study Finds Blind Spots in Go-To-Market Process Limit Demand Chain Performance and Revenue OptimizationA new study by the Chief Marketing Officer (CMO) Council reveals significant blind spots in the go-to-market process as marketers focus on strategy, creative development and campaign execution to the detriment of effective demand chain provisioning. The latter includes the efficient and timely delivery of marketing and merchandising materials to dealer, agent, franchise, retail and brand office CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-72753444135188433202010-11-22T13:53:00.000-08:002010-11-22T13:53:22.594-08:00New IDC Report Discusses Formula for Determining Social Business ROIOne of the top challenges associated with implementing enterprise social software is measuring the impact on business goals. A new International Data Corporation (IDC) study, Determining the Value of Social Business ROI: Myths, Facts, and Potentially High Returns, reveals that enterprise social software adoption still has room to grow, with 41% of respondents indicating that they have already CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-37903329036037700472010-11-19T14:07:00.000-08:002010-11-19T14:07:03.357-08:00Global Survey Reveals Companies Are Addicted to "Big Data"; Executives Report Feeling Overwhelmed by Flood of Business Data but Still Seek More, FasterAvanade, a business technology services provider, announced the results of its global survey, "The Business Impact of Big Data," which examines executive attitudes about how enterprises are managing the exponential growth of data.
The survey, conducted by Kelton Research, reveals that big data is creating very real business challenges for executives. In fact, more than half -- 56 percent -- of CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-84494041397878590632010-11-16T13:13:00.000-08:002010-11-16T13:13:08.866-08:00Social-Networking Services to Replace E-Mail as the Primary Vehicle for Interpersonal Communications for 20 Percent of Business Users by 2014Greater availability of social-networking-services, coupled with changing demographics and work styles, will lead 20 percent of employees to use social networks as their business communications’ hub by 2014, according to Gartner, Inc. Analysts said that this is one of a wide range of capabilities that have emerged in communications, social Web and mobile, enabling richer interactions among peopleCRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-6650944162392579092010-11-14T15:32:00.000-08:002010-11-14T15:32:34.019-08:00With Millions of Brands to Choose, New Media Users Follow Only FiveEven as new media adoption explodes – up 48 percent from 2009 – loyal followers can be hard to come by for companies trying to reach consumers online. With the world’s most loved brands a click of the mouse away, new media users still choose to demonstrate affinity (e.g., “like” on Facebook, “follow” on Twitter or subscribe to an RSS feed) for an average of only 4.6 companies online, making this CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-30664755037534368952010-11-08T13:21:00.000-08:002010-11-08T13:21:35.544-08:00EMEA Enterprise IT Spending to Rebound in 2011 with 1.3 Percent Growth After Two Consecutive Years of DeclineEnterprise IT spending in Europe, the Middle East and Africa (EMEA) is forecast to rebound in 2011 and reach $795.2 billion, a 1.3 percent increase from 2010, according to Gartner, Inc. However EMEA will be the only region to show a decline in IT spending in both 2009 and 2010, with enterprise IT spending forecast to total $784.8 billion in 2010, a decline of 2.1 percent from 2009.
The European CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-38338235814857727212010-11-04T14:14:00.000-07:002010-11-04T14:14:28.556-07:00CFOs Concerned About Time Waste but Also See Business Benefits in Social Media UseAs social media makes its way into the workplace, executives are weighing the potential risks and benefits. Approximately half (51 percent) of chief financial officers (CFOs) interviewed recently for an Accountemps survey said their greatest concern is that employees are wasting time during business hours using sites such as Facebook and Twitter. CFOs also expressed worries their staff may behaveCRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-19058290984860049132010-11-02T15:08:00.000-07:002010-11-02T15:08:04.690-07:00Gartner Says Mobility will be a Trillion Dollar Business by 2014Worldwide mobile voice and data revenue will exceed one trillion dollars a year by 2014, according to Gartner, Inc. Mobile will generate revenue from a wide range of additional services such as context, advertising, application and service sales, and so on. Each of these will be a significant business worth several tens of billions of dollars per year.
In mature markets, smartphones will dominateCRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-63954357029832450712010-10-28T13:10:00.000-07:002010-10-28T13:10:10.407-07:00Research Finds Nearly 90% of IT Organizations Lack a Collaborative Interdepartmental Web StrategyInformationWeek Analytics announced the release of its latest research report, The Well-Integrated Web, which provides strategies and practices to create a cohesive customer-facing online presence.
The report, based on an analysis of 326 business technology professionals, shows that 44% of respondents run more than five distinct sites, and only 39% of those with consumer sites provide integratedCRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-44562513993996492862010-10-27T11:45:00.000-07:002010-10-27T11:45:58.767-07:00Most Executives See Their Organizations Moving To Cloud-Based Services Within Two YearsBusiness and government executives overwhelmingly expect their organizations to use Cloud computing within the next two years, according to results of a survey by KPMG LLP, the audit, tax, and advisory firm.
Taken at the recent Oracle OpenWorld 2010 trade show in San Francisco, the survey of 174 show attendees found that 90 percent of the executives and 68 percent of the middle managers said CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-90383563740438700282010-10-20T12:32:00.000-07:002010-10-20T12:32:33.181-07:00Gartner Identifies the Top 10 Strategic Technologies for 2011Gartner, Inc. recently highlighted the top 10 technologies and trends that will be strategic for most organizations in 2011. Gartner defines a strategic technology as one with the potential for significant impact on the enterprise in the next three years. Factors that denote significant impact include a high potential for disruption to IT or the business, the need for a major dollar investment, CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-82423473321224920792010-10-18T13:58:00.000-07:002010-10-18T13:58:06.447-07:00Social Media and Mobile Tech TrendsThe 2010 Toolbox.com/PJA Social Media Index: Wave VI was conducted between July 28 and August 18, 2010. A total of 2,222 IT professionals from 109 countries participated. The goal of this survey was to gain insights from executives and professionals on topical issues that affect decision making. Participants shared input on their use of social media and mobile technology to solve problems, stay CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-40105307831571251042010-10-13T18:12:00.000-07:002010-10-13T18:12:14.954-07:00Customers Will Pay Organization More For A Great Customer ExperienceAccording to the fifth annual Customer Experience Report, a Harris Interactive study sponsored by RightNow Technologies, customer experience is playing a significant role in determining where consumers choose to shop and how much they are willing to spend. Results show that exceptional customer experience creates loyal customers and has the power to impact a company’s top and bottom lines.
CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-38585774589643956582010-10-11T11:29:00.000-07:002010-10-11T11:29:45.495-07:00Shifting Customer Expectations Will Affect Adoption of Outsourced Cloud Service Delivery ModelsRecently published demand-side research by International Data Corporation (IDC) reveals that the move toward outsourced cloud services will dramatically change the requirements that outsourcers and service providers will need to meet to align with the performance and relationship expectations of customers.
IDC believes that players looking to compete successfully in the market for outsourced CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-33640553075605103012010-10-06T12:11:00.000-07:002010-10-06T12:11:07.426-07:00Spending on Social Media Highest Among U.S. Marketers Using the Emerging Channel to Deepen Customer LoyaltyU.S. companies that use social media primarily to deepen customer loyalty spend almost twice as much on this emerging channel as competitors who use it for brand awareness, customer acquisition and other core marketing purposes, according to national survey results jointly released by COLLOQUY and the Direct Marketing Association (DMA).
Specifically, the survey results show the average social CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-23737967763528650452010-10-04T13:25:00.000-07:002010-10-04T13:25:47.625-07:00Operational Transformation Needed to Align Marketing and IT Groups as Companies Seek Competitive AdvantageOperational change is required for corporate marketers and information technology (IT) professionals as they seek to "lead not lag" to embrace new digital marketing technologies and channels in the quest to acquire, maintain and enhance customer relationships and increase revenue, according to a new report from the CMO Council and Accenture. Another key finding of the report, titled "The CMO-CIO CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-58016350630471303832010-09-29T12:25:00.000-07:002010-09-29T12:25:14.126-07:00Global Report Reveals Security Concerns Hinder Adoption of Web 2.0 and Social Networking in BusinessMcAfee, Inc. revealed that business leaders worldwide see the value of Web 2.0 in supporting productivity and driving new revenue - but remain deeply concerned about security threats associated with deploying the technology. A survey of over 1,000 global business decision-makers in 17 countries found that half of businesses were concerned about the security of Web 2.0 applications such as social CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-16843866572563598762010-09-27T10:28:00.000-07:002010-09-27T10:28:35.628-07:00Survey Shows Cloud-Computing Services Represents 10 Percent of Spending on External IT Services in 2010Cloud-computing services consumed from external service providers (ESPs) are estimated to be 10.2 percent of the spending on external IT services, according to a worldwide survey by Gartner, Inc. Forty-six percent of respondents with budget allocated to cloud computing indicated they planned to increase the use of cloud services from external providers. Gartner analysts said there is a shift CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-53424972253575531532010-09-21T15:11:00.000-07:002010-09-21T15:11:22.868-07:00IDC Survey Shows Sales and Marketing Budgets Will Rise in 2010The International Data Corporation (IDC) Executive Advisory Group forecasts that IT vendor marketing budgets will increase by 3.7% and vendor sales budgets (investment) will rise by 5.6% for the full year 2010.
Richard Vancil, vice president of IDC's Executive Advisory Group noted some key trends and offered guidance for the tech executives. "The recession has brought major changes to the level CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-39639972898983715812010-09-20T13:09:00.000-07:002010-09-20T13:09:02.173-07:00Worldwide Enterprise Software Revenue to Surpass $232 Billion in 2010Worldwide enterprise software revenue is on pace to surpass $232 billion in 2010, a 4.5 percent increase from 2009 revenue of $222.4 billion, according to the latest forecast from Gartner, Inc. The enterprise software market is projected for continued growth in 2011 with revenue forecast to reach $246.6 billion. Through 2014, the market is expected to reach $297 billion at a five-year compound CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-26570238878095238042010-09-15T13:31:00.000-07:002010-09-15T13:31:31.981-07:00Getting Collaboration Right Pays: Small Efforts Can Improve Bottom-Line Performance by 0.3 to 1.0% of Total Enterprise CostsThe Corporate Executive Board (CEB), a research and advisory services company, revealed new research and related economic modeling that indicates even small efforts to improve collaboration through technology can improve bottom-line performance by 0.3 to 1.0 percent of total enterprise costs. The research findings, part of CEB's Social Computing and Communications Adoption Curve, offer businessesCRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-83412496613030505522010-09-13T13:13:00.000-07:002010-09-13T13:13:11.715-07:00Top 10 Forces to Impact Outsourcing and IT Services IndustryGartner, Inc. has identified 10 major forces that are actively reshaping the future of IT services and the outsourcing market, listed below, (in no particular order):
HyperdigitizationHyperdigitization is the accelerating manifestation of the impact of IT. Digitization describes the parts of the economy in which the "product" or "service" is content that is entirely, or almost entirely, digital. CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-67189571273524492922010-09-07T14:22:00.000-07:002010-09-07T14:22:13.799-07:00Survey Reveals Product Innovations Don't Include Customer IdeasAccept Corporation, a leader in product innovation management, announced survey results from two polls. The findings indicate a general inability of companies to translate customer ideas into product enhancements and innovation. This represents a significant lost opportunity for companies to develop and market products based on features that customers actually need and will pay for.
The first CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0tag:blogger.com,1999:blog-4842211275037739540.post-52461540631420731862010-08-30T10:25:00.000-07:002010-08-30T10:25:15.747-07:00Yankee Group Survey Finds Infrastructure-as-a-Service Adoption GrowingSaaS' younger sibling just got an ego boost. According to Yankee Group, 24 percent of large enterprises with cloud experience are already using IaaS, and an additional 37 percent expect to adopt IaaS during the next 24 months. While adoption is still much slower than that of SaaS solutions, the market is gaining traction.
A new report from the Yankee uncovers adoption trends for this CRMindustry.com & SupportIndustry.com Blogshttp://www.blogger.com/profile/02384353656024577046noreply@blogger.com0