In a survey of 9,200 shoppers, Zappos.com took top honors in the sixth annual NRF Foundation/American Express Customers’ Choice survey, conducted by BIGresearch. Continuing to impress shoppers with their stellar service, Amazon.com (#2), LL Bean (#3), Overstock.com (#4), Lands’ End (#5), JC Penney (#6), Kohl’s (#7), QVC (#8) and Nordstrom (#9) round out the remainder of the list.
The top 10 list includes:
1.) Zappos.com
2.) Amazon.com
3.) LL Bean
4.) Overstock.com
5.) Lands’ End
6.) JC Penney
7.) Kohl’s
8.) QVC
9.) Nordstrom
10.) Newegg
More information on customer service and support can be found at www.CRMindustry.com.
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