Research Summary:Just 27% of respondents say they have no interest in cloud services compared with 32% in our 2011 survey. However, fully 47% of adopters are custom coding direct to internal systems using individual cloud vendors' APIs, a recipe for downtime and out-of-control complexity.
-- 71% of survey respondents using cloud computing services review vendors' general SLAs, then negotiate terms.
-- 51% cite security defects in the provider's technology itself as a top concern, when thinking about risks related to using cloud services.
-- 27% rate the general performance of their cloud-based applications better than same apps hosted in-house vs. 19% saying performance was sub-par.
-- 14% have had to replace or fire a cloud provider.More information on Cloud Computing can be found at www.CRMindustry.com