According to Gartner, a digital business strategy creates value and revenue from digital assets. It goes beyond process automation to transform processes, business models and customer experience by exploiting the pervasive digital connections between systems, people, places and things.
Digital business has rapidly become a lingua franca of modern business, a common and unifying language across people whose native languages — in the modern age, the languages of organizations, companies, cultures and occupations — are different.
To jump-start digital business activity, Gartner recommends identifying key strategy players and possessors of technology and business expertise both inside and outside the enterprise and engaging them to launch a digital business community of practice to enrich cross-business understanding. CIOs who learn to orchestrate talent across multiple employment models and channels can take advantage of global ecosystems to build digital expertise quickly.
The world of digital business does more than pose challenges for CIOs and other executives. It also opens opportunities to use digital technology to reach beyond organizational boundaries, to assemble problem-solving expertise from around the world, to weave a fabric of knowledge and expertise across communities of practice, and to understand and exploit new models of work. Notably, the quest for digital business expertise provides an undeniable opportunity for CIOs and HR executives to create a robust alliance that helps them meet their respective outcomes. Leading-edge CIOs become leading edge because their HR and talent strategy counterparts support them.Gartner advises CIOs to work with high-influence HR executives to investigate talent orchestration and to redesign the learning programs required to build digital business expertise. The focus should be on hiring, developing and deploying versatile and multidisciplined teams of people. Once teams are hired, the organization should promote employee engagement as doing so will make the organization more attractive to prospective employees and increase talent retention rates throughout the shift toward the digital strategy.
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