The IT Operations Analytics Benchmark survey's key findings include:
Large organizations are the most common users of analytical tools to monitor and measure IT performance goals.
-- 57% of the large organizations surveyed use analytical tools to monitor, and measure IT performance goals (versus just 29% of small companies).
Cross-domain operational excellence is mostly measured by uptime.
-- 89% of the organizations surveyed measure uptime across most or all IT domains; 66% measure performance; 51% measure the number of open issues.
Frequently tracking configuration consistency helps organizations meet their goals.
-- 53% of the organizations that track configuration consistency on a daily basis across the IT infrastructure are meeting or exceeding their goals, compared to 31-33% of the organizations that track only portions of the infrastructure.
Better measurement and analysis tools are required for IT operations excellence.
-- 40% of organizations surveyed cited better measurement and analysis tools as the most effective means for achieving operations excellence, followed by tools to detect cross-domain IT configuration issues (22%) and tools to enforce IT best practices (19%).
Storage and network performance rank highest.
-- 71% of the organizations surveyed monitor storage and network key performance indicators (KPIs); other areas of IT operations that are commonly monitored and measured include applications (69%), databases (66%), and clusters (49%).
Cloud environments continue to lag behind.
-- Only 14% of the organizations surveyed monitor and measure cloud KPIs.
-- 43% of the organizations never analyze configuration consistency in their cloud environment.
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