Measurement and Analysis Across the Entire IT Infrastructure Is Key to IT Operational Excellence

Continuity Software™, a provider of service availability risk management solutions, announced the results of the Continuity Software IT OperationsAnalytics Benchmark. Based on results collected across a variety of industry verticals - including financial services, healthcare, manufacturing, and retail - the benchmark underscores the importance of operational analytics in meeting IT performance goals. 

The IT Operations Analytics Benchmark survey's key findings include:

Large organizations are the most common users of analytical tools to monitor and measure IT performance goals.

-- 57% of the large organizations surveyed use analytical tools to monitor, and measure IT performance goals (versus just 29% of small companies).

Cross-domain operational excellence is mostly measured by uptime.

-- 89% of the organizations surveyed measure uptime across most or all IT domains; 66% measure performance; 51% measure the number of open issues.

Frequently tracking configuration consistency helps organizations meet their goals.

-- 53% of the organizations that track configuration consistency on a daily basis across the IT infrastructure are meeting or exceeding their goals, compared to 31-33% of the organizations that track only portions of the infrastructure.

Better measurement and analysis tools are required for IT operations excellence.

-- 40% of organizations surveyed cited better measurement and analysis tools as the most effective means for achieving operations excellence, followed by tools to detect cross-domain IT configuration issues (22%) and tools to enforce IT best practices (19%).

Storage and network performance rank highest.

-- 71% of the organizations surveyed monitor storage and network key performance indicators (KPIs); other areas of IT operations that are commonly monitored and measured include applications (69%), databases (66%), and clusters (49%).

Cloud environments continue to lag behind.

-- Only 14% of the organizations surveyed monitor and measure cloud KPIs.

-- 43% of the organizations never analyze configuration consistency in their cloud environment.

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