A recent survey by Cutter Consortium revealed that 63% of responding organization are using a software-as-a-service (SaaS) solution, up from 32% in 2007.
There are plenty of external forces pushing organizations to adopt SaaS: A combination of a higher TCO for IT systems and business applications, along with lower ROI has proven to be a disastrous equation for many organizations that are now confronted with a worldwide economic crisis that is placing greater constraints on operating budgets. The financial challenges are coming at the same time that the competitive landscape is being reshaped by globalization and e-commerce. Simultaneously, the traditional workplace is a thing of the past. Mobile workers need to access corporate data and need to collaborate with their peers, raising a new set of management and security challenges.
More information on CRM can be found at http://www.crmindustry.com/
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