Cloud-computing services consumed from external service providers (ESPs) are estimated to be 10.2 percent of the spending on external IT services, according to a worldwide survey by Gartner, Inc. Forty-six percent of respondents with budget allocated to cloud computing indicated they planned to increase the use of cloud services from external providers. Gartner analysts said there is a shift toward the "utility" approach for noncore services, and increased investment in core functionality, often closely aligned with competitive differentiation.
More respondents expected an increase in spending for private cloud implementations that are for internal or restricted use of the enterprise (43 percent) than those that are for external and/or public use (32 percent).
On a regional basis, Asia/Pacific, Europe, the Middle East and Africa (EMEA), and North America spent between 40 and 50 percent of the cloud budget on cloud services from ESPs. Latin America was the exception, with a notably larger portion of budgets being spent on developing and implementing private and public cloud environments, reflecting the need to cater to the close business relationships and high-touch interactions that are characteristics of the Latin culture.
More information on cloud-computing can be found at www.CRMindustry.com.
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