When
compared to other sectors of the economy, the relatively brighter IT budget
outlook in government may be short-lived, according to Gartner analysts.
Gartner's CEO and Senior Executive Survey 2013 indicates that private-sector
business leaders are poised to boost investments in e-commerce, mobile, cloud,
social and other major technology categories. Despite this, Gartner projects a
modest compound annual growth rate of 1.3 percent for IT spending in the
government and education sectors through to the end of 2017, with increased
spending for IT services, software and data centers. These increases are offset
by reductions in internal technology services, devices and telecom services.
CIOs
in government indicated that reducing overall business costs is now more
important than reducing IT costs alone, which will permit government CIOs to
accelerate enterprise-scale initiatives. The business and technology priorities
of government CIOs are strongly aligned with their peers from all industries
globally, with a few small differences.
For
the third consecutive year, reducing enterprise costs ranks among the top three
business priorities for government CIOs in 2013. In conjunction with the
imperative to deliver operational results and the need to modernise IT
applications and infrastructure, CIOs have affirmed the means by which IT can
be used to transform government agency operations and their own bottom-line
accountability to do so.
The
top three technology priorities in 2013 have all changed since 2012, with
business intelligence and analytics moving from No. 5 to the top spot, followed
by legacy modernization and IT management. By placing analytics and business
intelligence at the top of the list, government CIOs are addressing
government's need to proactively manage programs and services.
As
part of the CIO agenda survey, strategic priorities are also investigated and
ranked. Improving the government IT organization and workforce has moved to the
No. 2 spot in 2013 from No. 9 in 2012, which shifts the responsibilities of
CIOs and IT professionals away from most legacy technology services to
underserved areas of business need.
The CIO Agenda Survey also
indicated that 76 percent of government CIOs have significant leadership
responsibilities outside of IT, with only 24 percent having no responsibilities
beyond IT. The average tenure of government CIOs is 3.8 years, compared to an
average of 4.6 years across all industries.More information on customer relationship management, visit www.CRMIndustry.com
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