U.S. workers found to outperform offshore staff

U.S.-based workers show more initiative and are more innovative and more understanding of the business than offshore workers, a new study that looks on sourcing services in the U.S has found.

These qualities are helping to boost use of domestic IT services, especially as companies move to cloud-based services, said HfS Research, an IT services research firm and consultancy.

Domestic workers also work harder than offshore staff, but not by much. The difference was 83 percent to 79 percent when responders were asked to assign attributes to their U.S.-based and non-U.S.-based staff, said the report, which was based on a survey of 235 enterprise buyers of $1 billion or more in revenue.

In most areas associated with productivity, U.S.-based staff exceeded offshore staff by wide margins in this survey. When it came to cultural and communication skills, U.S. based staff was rated 82 percent versus 33 percent for offshore staff. In taking initiative, it was 77 percent to 40 percent, and for being innovative, it was 77 percent to 45 percent.

When the survey looked at specific IT services functions, the findings narrowed some, but with U.S.-based workers maintaining leads nonetheless. Survey takers were asked, for instance, how satisfied they were with application development work, 77 percent said they very satisfied and satisfied with U.S.-based staff, versus 61 percent for offshore. For IT help desk, it was 71 percent to 54 percent, in favor of U.S. workers.

source: InfoWorld

More information on CRM can be found at www.CRMindustry.com