Recently published demand-side research by International Data Corporation (IDC) reveals that the move toward outsourced cloud services will dramatically change the requirements that outsourcers and service providers will need to meet to align with the performance and relationship expectations of customers.
IDC believes that players looking to compete successfully in the market for outsourced cloud services will need to develop robust road maps of how customers are looking to adopt these utility-based services that cut across entire organization requirements. As part of succeeding, many outsourcers and providers will need to make radical adjustments to their delivery capabilities, partnership ecosystems, business models, and service offerings. They will also need to extend their view of who they are and who they will be competing with within and beyond the traditional market of IT and business process services.
More information can be found at www.CRMindustry.com.
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