Survey Finds Current Converged Mobile Devices Fail to Compel Users

The conventional wisdom within the portable device industry is that consumers have a preference to use converged devices, meaning single devices that combine the functionality of previously separate devices, reports In-Stat. But the idea that there will be wholesale adoption of a device that simply combines multiple devices is unrealistic, the high-tech market research firm says. A recent In-Stat survey of US businesspeople shows that users tend to remain loyal to older technology, and employers are reluctant to force the issue.

Recent research by In-Stat found the following:

--One positive sign of progress in convergence is that 8% of road warriors, businesspeople who travel frequently, have given up a desk phone to rely solely on their mobile number.

--Before employers can insist that employees use fewer devices, manufacturers need to address battery life and ergonomics issues for portable devices.

--The survey shows that many more users prefer to carry redundant devices than chose to have a single telephone number and a single computing device.

More information on Customer Relationship Management can be found at www.CRMindustry.com